CONTACT Listener Training

CONTACT’s 50-hour Volunteer Training Program includes 35 hours of classroom instruction, provided over the course of 12 weeks, and a hands-on internship where you will be guided and supervised by an experienced CONTACT Listener. During the internship you will have the opportunity to perfect your skills on the hotline.

The 12-week course includes dynamic and interactive presentations by guest experts in active listening, grief recovery, mental health issues, substance abuse, and suicide prevention. The program is designed to develop each volunteer’s ability to listen actively, assess a caller’s needs and provide empathy and support.

“We have been told time and again how valuable CONTACT’s Volunteer Training Program is. The active listening skills people learn in our training help them in all areas of their lives — not just on the hotline.”

— Joanne Oppelt,
Executive Director

In addition to our traditional fall and spring 12-week training sessions for new volunteers, we offer a new Flexible Training Program to meet the needs of individuals who have some prior education and experience in the field, or for interested individuals whose schedules prohibit them from attending the weekly program. For highly motivated, independent learners, the Flexible Training Program may be a terrific option.

All training classes are held in our Westfield, NJ, location. There is a $75 fee to cover the cost of training materials.

For more information about becoming a CONTACT Listener, please call our Training Director, Sue Fasano at (908) 301-1899 or email

CONTACT Listener Training Schedule

Complete and submit a Volunteer Application.

ASIST – Applied Suicide Intervention Skills Training

CONTACT We Care is now taking its Applied Suicide Intervention Skills Training program on the road.

As the listening experts, serving the community for 35 years by providing crisis intervention services, we are pleased to share our expertise with organizations, large and small, throughout the community. CONTACT’s ASIST program is designed to empower police officers, fire departments, rescue squads, teachers, school administrators, clergy, corporate managers, and a wide variety of community members with the hands-on skills to intervene in the case of suicide. The training workshops provide the tools and confidence to create positive outcomes. Just as “CPR” skills make physical first aid possible, CONTACT’s suicide prevention training develops the skills used in suicide first aid.

For more information about arranging a workshop for your organization, please call (908) 301-1899.

The 2014 schedule for the ASIST Two-day Training Workshop is:

Saturday and Sunday, February 22nd and 23rd
Saturday and Sunday, June 7th and 8th
Saturday and Sunday, November 15th and 16th

If you wish to attend, please complete and submit an application.

In School Training

In-School Suicide Prevention Professional Development Training

Designed for teachers, administrative and support staff and counselors at elementary, middle and high schools. See More...

Speakers’ Bureau

As the Listening Experts, CONTACT We Care provides dynamic speakers to organizations and institutions, large and small. Our professional and volunteer staff will tailor their presentation to meet the needs of your audience.

To arrange for a speaker, please call (908) 301-1899.


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